| Career Services Home Page |
| Job Title: |
Guest Services Agent - Job ID J0626-0455 |
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Date Submitted: |
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16 June 2026 |
| Company Name: |
Grey Eagle Resort & Casino |
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Job Type: |
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Paid Employment |
| Job Location: |
Calgary, Alberta |
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Number of Vacancies: |
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| Availability Requirements: |
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Type of Employment: |
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Full-Time
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| Job Description: |
To provide efficient and courteous service to each guest and operate
according to the policies, procedures, quality standards and services
established by the management team for the satisfaction of all internal and
external guests. Must be willing to work shifts and weekends, if required and
be able to work rapidly during busy periods while remaining calm and
professional.
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| Education Required: |
• Oversee and participate in the prompt and courteous dealings of all
guests as necessary.
• Delivering luggage to guest rooms
• Inform and follow up with any necessary departments to ensure that all
requests for cots, cribs, packages, etc. are delivered to the guest rooms and
deliver items to guests at their request
• Follows shift checklists to ensure all duties are completed in a timely
manner.
• To achieve guest satisfaction by responding to and anticipating guests needs
ensuring all comments and complaints are acted upon in accordance with hotel
and company policy.
• To assist with cleaning duties in order to maintain a clean and well-ordered
work area in line with hotel policy.
• Foster a spirit of teamwork while ensuring the department provides superior
customer service to hotel employees and guests alike.
• At all times projects a favorable image of the Grey Eagle Resort and Casino
to the public
• Performs all duties and responsibilities in a timely and efficient manner in
accordance with the corporate policies and procedures to achieve the overall
objectives of this position.
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| Skills Requirements: |
• 1 – 2 years experience in a server capacity working in a fast paced
environment.
• Excellent interpersonal and communication skills are required in order to
promote and deliver impeccable service and standards at all times.
• Possess excellent interpersonal, communication and organizational skills;
strong verbal and written communication skills are required as well as
attention to detail.
• Ability to work and thrive in a team oriented environment, and be able to
function independently also.
• Ability to work in a physically demanding area and be familiar with a
high-volume, fast-paced, multi-tasking environment.
• Must be available for shift-work.
• Must be able to stand or work on feet for long periods of time.
• Must be aware of and able to work in a smoking environment.
• May require lifting weight of up to approximately 50 lbs.
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| Other Requirements: |
We
thank all applicants, however, only those considered for an interview will be
contacted. No phone calls please.
* Priority will be given to Tsuut'ina Nation members.
Skills:
To apply click on the link below:
HTTP://CLIENT.NJOYN.COM/CL4/XWEB/XWEB.ASP?CLID=73641&PAGE=JOBDETAILS&JOBID=J0626-0455&BRID=450121&SBDID=21391
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| Salary Requirement: |
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How to Apply: |
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Website |
| Contact Name and Title: |
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Contact Email: |
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| Contact Mailing Address: |
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Contact Fax Number: |
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