Career & Employment Services

The HR Support role provides administrative, clerical, and operational support to the Human Resources department. This position helps ensure smooth day-to-day HR operations, efficient processing of employee information, and timely assistance to supervisors and staff. The HR Support role is essential in maintaining accurate records, supporting recruitment and onboarding, and contributing to a positive employee experience.
This role works closely with the HR Business Partner, HR leadership, and department managers to support organizational goals and ensure compliance with HR processes and policies.

Key Responsibilities
1. HR Administration & Record Keeping
• Maintain employee files, ensuring accuracy, confidentiality, and compliance with legislative and organizational requirements.
• Process HR documentation including new hire forms, status changes, discipline letters, and termination paperwork.
• Assist with maintaining HRIS data, employee lists, and tracking documents.
• Support the upkeep of attendance records, licensing requirements, certifications, and training documentation.
• Digitizing current and ongoing files

2. Recruitment & Onboarding Support
• Assist with posting job vacancies, screening applicants, and coordinating interviews.
• Communicate with candidates, ensuring professional and timely follow-up.
• Support the pre-employment process, including gathering required documentation and conducting reference checks when required.
• Prepare onboarding packages and support new hire Orientation logistics.
• Ensure all new hires meet compliance requirements (e.g., Criminal Record Checks, AGLC requirements, certifications).

3. Employee Support & Front-Line Service
• Provide timely and courteous assistance to employees regarding general HR questions and processes.
• Direct employees to appropriate HR contacts for more complex matters (e.g., investigations, accommodations, benefits).
• Support HRBP with coordination of employee meetings, documentation, and follow-up items.
• Maintain a welcoming and professional HR office environment.

4. Benefits & Compliance Support
• Assist employees with benefit inquiries and direct them to appropriate resources.
• Help track eligibility, enrollment forms, and changes.
• Support compliance requirements related to employment standards, policies, training deadlines, and licensing renewals.
• Assist with filing, tracking, and follow-up on medical notes, leaves of absence, and required documentation.

5. WCB & Return-to-Work Administrative Support
• Support HRBP with WCB paperwork, documentation, and follow-ups.
• Track employee medical notes, modified duties, and accommodation plans.
• Assist in scheduling meetings related to return-to-work arrangements.

6. Training, Licensing & Orientation Support
• Track staff training, renewal dates, and outstanding requirements.
• Assist in coordinating employee training sessions and Orientation materials.
• Provide administrative support for AGLC licensing records, renewals, and compliance tracking.

7. General HR Department Support
• Assist with preparing letters, reports, and presentations.
• Help coordinate HR initiatives, events, and communication materials.
• Other duties as assigned to support the HR team.