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Job Title: |
Front Desk Agent - Job ID J1024-0686 |
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Date Submitted: |
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22 October 2024 |
Company Name: |
Grey Eagle Resort & Casino |
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Job Type: |
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Paid Employment |
Job Location: |
Calgary, Alberta |
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Number of Vacancies: |
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Availability Requirements: |
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Type of Employment: |
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Contract
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Job Description: |
Under the direction of the Front Office supervisor, Assistant Front
Office Manager, and/or Front Office Manager, the Front Desk Agent is to provide
efficient and courteous service to each guest and operate according to the
policies, procedures, quality standards and services established by the
management team for the satisfaction of all internal and external guests. Must
be willing to work shifts and weekends if required and be able to work rapidly
during busy periods while remaining calm and professional.
Primary Responsibilities
Oversee and participate in the prompt and courteous dealings of all guests as
necessary including but not limited to:
• Greeting and thanking guests in a sincere and professional manner
• Ensure effective check-in and check-out procedures
• Addressing telephone and personal inquiries
• Inform and follow up with any necessary departments to ensure that all
requests for cots, cribs, packages, etc. are delivered to the guest rooms and
deliver items to guests at their request
• Meet and exceed customer expectations by providing superior service and
teamwork and effectively communicate any information or requests to co-workers
and other internal departments to ensure teamwork results in exceptional
customer service
• Anticipating and addressing guest’s needs, and must be capable of resolving
concerns and complaints with the assistance of the Front Supervisor.
• Maintain rooms security by providing effective key control &
confidentiality.
• Record requests for special accommodations, suites and/or in-house packages.
Check daily for out-of-order rooms, VIP rooms, and special accommodation
requests, and ensure all Pre-registrations are done correctly
• Follows shift checklists to ensure all duties are completed in a timely
manner.
• Must maintain proper balance and knowledge of daily transactions and float
responsibilities
• Keep supervisor promptly & fully informed of problems and unusual matters
of significance:
• Read, follow-up and maintain daily logbook entries
• Performs all duties and responsibilities in a timely and efficient manner
• To achieve guest satisfaction by responding to and anticipating guest's needs
ensuring all comments and complaints are acted upon in accordance with hotel
and company policy.
• To take every opportunity to be a “sales person” by actively selling special
promotions and facilities available within the property
• To assist with cleaning duties in order to maintain a clean and well-ordered
work area in line with hotel policy.
• To contribute to the security of the building, company assets and
guest/co-worker safety by reporting of suspicious persons and handling of
keys/cash as appropriate to the position.
• Foster a spirit of teamwork while ensuring the department provides superior
customer service to coworkers and guests alike.
• Maintain safe working conditions by following safety rules and procedures and
notifies management of problems where necessary.
• Ensure hotel management is informed of all unusual problems or matters of
significance.
• At all times projects a favorable image of the Grey Eagle Resort and Casino
to the public
• Other duties as required.
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Education Required: |
• Must have minimum 2 years experience in full-service hotel
• Must have basic computer Skills: Microsoft Word, Excel, Internet and OPERA
PMS system
• Knowledge of the area and surrounding attractions
• Working knowledge of reservations system to perform taking reservations, dupe
checks, non-guaranteed cancellations, claimed reservations, setting the house
statistics, etc.
• Must have working knowledge of voucher procedures, gift certificates
• Must be 19 years of age or older
• Work within a 24/7 operation with ability to work flexible hours when
required (days, evening, nights, weekends and holidays)
• Willing to submit to a criminal record check with results acceptable to the
organization, standards and position.
• Must have employment eligibility in Canada
• Must be fluent in English. Fluency in multiple languages is considered an
asset
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Skills Requirements: |
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Other Requirements: |
We
thank all applicants, however, only those considered for an interview will be
contacted. No phone calls please.
* Priority will be given to Tsuut'ina Nation members.
Skills:
- Clerical
- Data
Entry
- Scanning
To apply click on the link below:
HTTP://CLIENT.NJOYN.COM/CL4/XWEB/XWEB.ASP?CLID=73641&PAGE=JOBDETAILS&JOBID=J1024-0686&BRID=391229&SBDID=21391 |
Salary Requirement: |
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How to Apply: |
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Website |
Contact Name and Title: |
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Contact Email: |
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Contact Mailing Address: |
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