Career & Employment Services

Under the direction of the Front of the House (FoH) Manager the Porter is responsible for assisting service staff in maintaining the buffet, restaurant and bar areas. Emphasis must be placed on exceptional customer service, as the Porter will be dealing directly with customers. The Porter is responsible for adhering to all policies and procedures within the Casino at all times. Required to take all necessary precautions to ensure the safety and health of guests and that safe work practices are adhered to at all times.

Responsibilities Include:
• Provide excellent guest service consistent with Company's core service standards and brand attributes.
• Assist the Servers in setting and resetting the tables during service periods that are busy.
• Stock and re-stock stations with dry goods, glassware, dinnerware and silverware.
• Fill and replenish ice tubs (in buffet, blaze and stage bar). Clean and wipe down at the end of the day.
• Monitor, maintain cleanliness and sanitation of blaze restaurant, buffet, and buffet serving stations.
• Assist the bartenders with stocking alcohol and beer. Bring clean glassware to the bar areas.
• Assisting the servers and bartenders in areas when and where required.
• Develop and maintain positive relationships with all guests, food and beverage staff and other casino departmental staff. Communicate any issues or needs of guests appropriately to management or co-worker(s).
•Must always report to work on time and in a clean uniform.
• Must maintain proper hygiene and grooming at all times.
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Attend meetings and training programs when required.

• Respecting diversity for the benefits of individual employees, customers, the organization and the community as a whole.
• Experience working in a fast paced environment.
•Excellent interpersonal and communication skills are required in order to promote and deliver impeccable service and standards at all times.
• Ability to work and thrive in a team oriented environment, and be able to function independently also
• Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment
• Must be available for shift-work, be able to stand for long periods of time,
• Must be aware of and able to work in a smoking environment
• May require lifting weight of up to approximately 50 lbs