Career & Employment Services

This occupation helps to build the Grey Eagle Hotel experience for our customers through a ‘customer comes first’ attitude by providing hands-on and timely quality service, exceptional value, and a superior product.
We are seeking casual/on-call Banquet Servers who are looking to expand their food and beverage knowledge.

SUMMARY OF KEY RESPONSIBILITIES:
• Focus is on the set-up and tear-down of various types of functions including, but not limited to, plated, buffet, breakfast, working lunches, coffee breaks, bartending, dinner, and reception services.
• Ensure all meeting rooms are set ups are completed in full & ready 30 minutes prior to group arrival.
• Includes the moving of banquet tables, chairs, staging, cleaning of all function rooms and public areas.
• Ensure exceptional service delivery of all food and beverage services within a Banquet/Catering environment, with the potential to work in other F&B outlets.
• Provide a consistently high standard of service in an efficient and genuine manner as outlined in the banquet event order, including the handling of special meals
• Deal with guest requests/concerns while maintaining poise and a positive resolution driven attitude.
• Ensure the effective implementation of and adherence to brand standards.
• Ensures a clean, safe, hazard-free work environment.
• Ensures all equipment is in proper working order.
• Attends departmental meetings.
• Ensure all checklists are complete in a timely fashion.
• Ensure adequate stock levels and resources.
• Provide feedback on an ongoing basis.
• Uses up selling and suggestive selling approaches
• Investigates all guest inquiries in a timely fashion to provide the highest possible service
• Inspects table sections and workstations to ensure proper set-up and organization

• Minimum one year experience in a banquet environment preferred
• Must be able to lift heavy items (up to 60 lbs.)
• Must be reliable, dependable and possess the ability to work in a team environment
• Must be energetic, enthusiastic and self-motivated
• Work a variety of shifts, including weekends. Hours of work will be scheduled based on business volumes/operational demands and will vary.
• Must have a valid Alberta Pro Serve certification

PHYSICAL ABILITES:
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 75 lbs.
• Frequent kneeling, pushing, pulling and lifting
• Walking - Over 4 hrs./day
• Standing – Over 4 hrs./day
• Bending/Reaching - Over 4 hrs./day
• Pushing/Pulling - Over 4 hrs./day