Career & Employment Services

To provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends, if required and be able to work rapidly during busy periods while remaining calm and professional.

Responsibilities include but not limited to:
• Oversee and participate in the prompt and courteous dealings of all guests as necessary.
• Delivering luggage to guest rooms
• Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms and deliver items to guests at their request
• Follows shift checklists to ensure all duties are completed in a timely manner.
• To achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complaints are acted upon in accordance with hotel and company policy.
• To assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy.
• Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.
• At all times projects a favorable image of the Grey Eagle Resort and Casino to the public
• Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.

• Must be 19 years of age or older
• Knowledge of the area and surrounding attractions
• Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
• Willing to submit to a criminal record check with results acceptable to the organization, standards and position, Must have employment eligibility in Canada
• Follows shift checklists to ensure all duties are completed in a timely manner.
• To assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy.
• At all times projects a favorable image of the Grey Eagle Resort and Casino to the public
• Other duties as required.