Career & Employment Services

The House Supervisor is a key part of the Event Centre team. In the absence of the Front of House Manager, the position is responsible for the overall management (including security, health & safety and audience control) of the theatre and front of house during performance periods to ensure the experience of patrons at Grey Eagle Event Centre is enjoyable, comfortable and safe.

The position involves front of house service alongside casual staff members, with an emphasis on the efficient and enthusiastic servicing of the front of house internal and external clients. The House Supervisor should show a high level of customer service, initiative, be results-oriented and be able to lead and motivate a team of staff and contractors.

• Proven ability to set and maintain exceptional standards of internal and external customer service.
• Ability to deal calmly with a wide range of people with tact, discretion and care
• Proven ability to motivate and lead a team of casual workers
• Proven ability to create a culture of exceptional customer service, rigorous stock control and efficiencies in time management
• Proven ability to carry out cash reconciliations
• Proven high standard of attention to detail and ‘follow-through’
• Proven ability to work under pressure
• Outstanding communication skills
• Capacity for swift and effective decision-making under pressure